We want you to be happy, because happy is good. :) We really recommend that you review our refund policy before placing an order. We are pretty cool people over here, and work hard at making your order perfect.
Unless stated as "final sale", stock items (non personalized) can be returned if an e-mail is sent to us within 7 business days of the order being received to initiate the return. Items must be in good condition.
Please ship the parcel to:
The Penny Paper Co.
2192 Queen Street East, Suite 72
Shipping fees are non refundable, and customers are responsible for the shipping costs to return an order.
Because of the personalized nature of many of our products, most commonly - our stamps - we are unable to accept returns on personalized items. Once a product is in production refunds are not possible. Stamps by their nature, leave an imperfect impression and aren't always consistent.