Hey! We're pretty cool people over here and, we love what we do. We are a small company located in Toronto, and we rely on awesome postal carriers to get our parcels to you and your loved ones. Please familiarize yourself with our shipping policies!
We aim to ship orders within 1-4 business days of an order being placed. That means within 4 business days of you placing the order, we will generate a shipping label and get it into transit. This may be delayed if there is something with an order that needs clarification - at which time we will reach out to you via e-mail to clarify.
The transit time varies depending on what service you select at checkout. We ship via carriers such as Canada Post, USPS, UPS, and local courier services. You will be offered multiple shipping options at checkout, and it is the responsibility of the customer to select a shipping method and service that is best suited for their need.
Due to COVID-19 Carriers are not offering service guarantees, therefore we are unable to offer them as a result
As a small business, we rely on postal services such as Canada Post, to get orders to our customers. Although orders are moving well in transit at the time of this posting, we are aware that as the holiday season gets closer, and parcel numbers increase, postage carriers may experience delays. We must stress that we do not refund orders if a parcel is delayed in transit. We don't refund shipping, or, the cost of the order.
WHAT HAPPENS IF AN ORDER IS DELAYED IN TRANSIT
We will work with you to file a claim with the postage provider. In the unlikely event that it gets lots, we will assist with filing a claim. Once the shipping provider states that the parcel is lost (and we can obtain a refund for the items that we shipped) we will in turn refund you. In the time's of COVID, we're afraid that we cannot accept responsibility for delayed parcels.
We are a small family business and we want to get these little boxes of happiness to you and your loved ones! We appreciate your help / support!
If you select FREE SHIPPING or, Regular Post ($4.50 and under) there is no tracking for parcels. Please expect delivery times up to a month, due to Covid Relted delays with the post office.