Welcome to our FAQ page for The Penny Paper Co.! Recently we've had a huge increase in questions about our Build-A-Gift and we have created this helpful FAQ page answering most of your questions. (If you don't see your question answered, please reach out!!)



HOW DO I BUILD A GIFT?
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The easiest way to explain it is to say - anything in your shopping cart can be sent to someone as a gift.
You can pick and choose ANYTHING from our shop, from candy, to pins, and send it to someone for an awesome gift. We have shown some gift suggestions in our Build-A-Gift collection. In the checkout there is a checkmark area, where you check off that "THIS IS A GIFT". And, an area to write a note to the recipient. Watch our video to the right to see us walk you through the process.
You can also view this on YouTube,.



Can you deliver my gift on a certain date?

We ship our items via Canada Post and they are experiencing a surge in orders and therefore, they are no longer and offering delivery guarantees. What we can offer are some suggestions, such as 1. Shop Early 2. Leave a note in the checkout, and we can write on your gift box "DO NOT OPEN UNTIL X DATE" so that the recipient opens it on a certain date, if it arrives early.


Can I send multiple boxes to one address?

Yes. And No.
We cannot break the contents of 1 order, up into smaller boxes to go to 1 address. We understand that sometimes people want to ship to a family of multiple kids, and each child gets their own box, and what we can suggest is 1) Send a massive awesome box that the kids can sort through (trust us! It's SUPER FUN) or 2.) Send each child their own box and pay for shipping for each one. In the event that we can ship them all together we will reduce some shipping fees, but 99.9% of the time we have to ship them independently of one another.


What are the turnaround times?

We are shipping orders out anywhere from 1 to 3 business days after an order has been placed.

We use Canada Post for our deliveries and they are experiencing a surge in deliveries and therefore, are experiencing delays. Typically we could estimate when an order would arrive, but we're at the mercy of the postal system. Our advice is to shop early, and take a deep breath, and know that we'll do our part to get an order out into the world ASAP. Please see Canada Post's website for updated information.


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