Build A Gift FAQ
We have launched a NEW Build-A-Gift feature on PennyPaperCo.com. Our guided Build-A-Gift process makes it not only easy - but super fun to create a box for someone special. Each step is highlighted at the top of the guided process. Easily add items in Step 2 based on the theme you select. Step 3 - ADD CANDY! Candy makes everything that much sweeter. Step 4 - Pick a Postcard or Greeting card and we'll hand write your message to go into the box.
Where are you located and where do you ship to?
We are based in Toronto, Canada and we ship across Canada and The United States.
Do you have a storefront?
No. We are 100% an online store.
How long does it take to get a box to someone?
It takes us up to 3 business days to MAKE your gift, and transit times are affected by (a) the shipping method you choose and (b) delays in the postal system out of our control (sorry!)
I need a gift to someone by TOMORROW. Help!
Shoot us an e-mail or, try our Live Chat. We can't promise anything but we can certainly try to see if there are options that may be available.
Can I send multiple boxes to one address?
We understand that some people want to send individual boxes to a family with siblings so that each child has their own box to open. Unfortunately we can only send 1 box per shipping label. We encourage you to look at the joy of getting a huge box of fun delivered to a family - kids have a great time looking through the box of goodies together. However, if you are pretty sure that this wouldn't work for a family, please create each box for each recipient as unique orders. Each box needs it's own shipping label.
What does a box look like when it arrives?
It is a white box, with our sprinkle tape and stickers. If we see your note says "HAPPY BIRTHDAY" we will put a happy birthday sticker on it. (You don't need to specify it, we just are magical that way). If it doesn't say birthday anywhere in the card, we add a "Surprise!" sticker. Pop over to Instagram and see some people's boxes that they show in our "Unboxing Highlight"
I want to add more items to my gift, not shown in the Build-A-Gift step by step process.
Go for it! Anything in your cart at the time of checkout, will be added to the gift box,.
Can you do Corporate Gifts?
Yes! We work with companies large and small to create unique gifting for their employees or clients. Please fill out this form, and someone from our team will get back to you promptly.